Premium Ladies Undergarments

1. Acceptance of Terms

By accessing and using LookAndLuck website, you accept and agree to be bound by these terms and conditions.

2. Wholesale Orders

Minimum order quantity for wholesale is 10 pieces per design. Prices are subject to change without notice. Bulk orders require 50% advance payment.

3. Retail Orders

Free shipping on orders above ₹999. Orders are processed within 24-48 hours. Delivery takes 3-7 business days.

4. Returns & Refunds

Returns accepted within 7 days of delivery. Product must be unused with original tags. Refunds processed within 7-10 business days.

5. Shipping Policy

We ship across India. Shipping charges vary based on location and order value. Tracking details shared via email/SMS.

6. Payment Terms

Payments accepted via Razorpay: Credit Card, Debit Card, UPI, Net Banking, Wallet. For wholesale, bank transfer also accepted.

Information We Collect

We collect name, email, phone number, address, and order details to process your orders.

How We Use Your Information

To process orders, provide customer support, send order updates, and improve our services.

Data Security

We use SSL encryption to protect your data. Payment details are processed securely via Razorpay.

Third-Party Sharing

We don't sell your personal information. We share only necessary data with shipping partners.

Returns Window

7 days from date of delivery.

Return Conditions

• Product must be unused and unwashed
• Original tags and packaging intact
• In case of manufacturing defect, full refund provided

How to Return

Contact support@lookandluck.com with your order ID and reason for return.